- Processing Time:
- All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
- Shipping Costs:
- Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
- Order Tracking:
- Once your order has been shipped, you will receive a tracking number via email to monitor the status and location of your package.
- Shipping Delays:
- While we strive to ensure timely delivery, external factors such as weather conditions or postal service disruptions may cause delays. We appreciate your understanding in such situations.
- Incomplete or Incorrect Addresses:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.
- Lost or Stolen Packages:
- We are not responsible for lost or stolen packages after they have been marked as delivered. Please ensure a secure delivery location or consider tracking your package closely.
- Returns Due to Non-Delivery:
- If a package is returned due to non-delivery (e.g., incorrect address), the customer will be responsible for the cost of reshipping.
- Contact Information:
- For any shipping-related inquiries or concerns, please contact our customer support at [contact@ruyajewels.com]
By placing an order on our website, you agree to comply with our shipping policy. We appreciate your trust in RUYA JEWELS for a seamless shopping experience.